Informativa sulle spedizioni

    1. Through its own contracted courier, Effepuntoeffe deliver the Items to the address indicated when placing the order within 72 (seventy-two) working hours on the Italian territory and between 2 (two) - 7 (seven) working days outside Italy but within the Europea Union, as indicated in the summary table available here. Any possible changes in the timetable will be communicated via email to the Consumer and in any case, at the latest, within 30 (thirty) days from the day following the conclusion of the Sales Contract pursuant to art. 4.4.
    2. Each shipment is accompanied by an envelope containing the transport document, as well as the receipt in case the Consumer has requested it. A second shipment, for any reason, of one or more of the above documents will be arranged within 5 (five) days of the request.
    3. Shipped Items are stored in their own cardboard case and placed inside a bubble wrap envelope for added protection.
    4. The Client is required to verify, upon receipt, the conformity of the Item delivered to him/her in relation to the order placed and, in particular, to verify that:
      1. the number of packages (number of packages) indicated on the carrier's letter corresponds to the number of packages actually delivered;
      2. the package is intact, not damaged or wet and in any case complies with the characteristics standard indicated in art. 9.3.
    5. In the event of a positive verification of what is detailed in art. 9.4, the Consumer must sign the delivery note. The Consumer acknowledges that by signing the delivery note the delivery is considered completed and will not be able to raise any objection regarding what has been verified pursuant to art. 9.4.
    6. In the event of a negative verification of what is detailed in art. 9.4, the Consumer shall not accept the Items and raise the dispute directly with the carrier.
    7. Under no circumstances will shipments be made to P.O. Boxes, Mail Boxes and the like.
    8. Effepuntoeffe ships only in Italy and within the European Union. Consumers residing in countries where it is not possible to ship will not be able to place orders on the Website.
    9. At the time of delivery, we invite the Consumer to be present at the delivery address of the order and not to authorize unattended deliveries of the Items as neither Effepuntoeffe nor the courier itself will be responsible in the event of theft or loss of the package containing the Items. Furthermore, in the event of failure to sign upon receipt of the package containing the Items, Effepuntoeffe will not be able to initiate the necessary investigations with the courier and the logistics department.
    10. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a postcard to certify the delivery attempt (so-called "notice of passage"). The postcard will indicate the telephone number that the Consumer must contact to request that the courier make a second delivery attempt or the procedure to be carried out via the internet. After the second unsuccessful delivery attempt, the package will be put into storage. At this point, Effepuntoeffe will contact the Consumer in order to release the stock and ensure that the package containing the Items is delivered to him. If necessary, Effepuntoeffe may agree with the Consumer to change the delivery address. In the event that the delivery attempt following the contact by Effepuntoeffe is also unsuccessful or in the event that the Consumer does not respond to the contact attempt, the package will be sent back to Effepuntoeffe and the Consumer will be notified of this circumstance by e-mail.
    11. The User acknowledges that, after 30 (thirty) days from when the package containing the Items is sent back to the Company, the Sales Contract will be considered terminated due to the impossibility of delivery due to the User's fault and the purchase order terminated pursuant to art. 1456 of the Italian Civil Code.
    12. Within 30 (thirty) days from the Termination Date, Effepuntoeffe will refund the total amount paid by the Consumer, minus the costs of unsuccessful delivery, storage and return of the product. The termination of the Contract of Sale and the amount of the refund will be communicated to the Consumer by e-mail. The amount of the refund will be credited using the payment solution made by the Consumer for the purchase.
    13. In the event that, before the Termination Date, the Consumer requests to receive the purchased Item again, Effepuntoeffe will proceed with the new delivery, subject to charge, in addition to the costs of the same, the costs of returning the product to Effepuntoeffe.